Privacy Policy

1. Introduction

Welcome to PoomAt's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This policy applies to all personal information we collect through our website, mobile applications, and related services. Please read this policy carefully to understand our practices regarding your personal data.

2. Data We Collect

We collect and process the following types of personal data:

Identity Data: Name, username, title, date of birth
Contact Data: Email address, phone number, mailing address
Technical Data: IP address, browser type, device information, operating system
Profile Data: Preferences, feedback, survey responses, service history
Usage Data: Information about how you use our website and services
Location Data: Geographic location data when you use our services
Financial Data: Payment information (processed securely through our payment providers)

We also collect, use and share Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is not considered personal data as it does not directly or indirectly reveal your identity.

3. How We Use Your Data

We use your personal data for the following purposes:

To register you as a new user and create your account
To provide and maintain our service, including matching clients with helpers
To process and complete transactions, and send related information including confirmations
To manage our relationship with you, including notifications about changes to our terms or privacy policy
To provide customer support and respond to your requests
To personalize your experience and deliver content relevant to your interests
To improve our website, products, and services
To protect the security and integrity of our platform
To comply with legal obligations and resolve disputes

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contractual Necessity: Processing necessary for the performance of our contract with you
Legitimate Interests: Processing necessary for our legitimate interests, provided your interests and rights do not override those interests
Legal Obligation: Processing necessary to comply with our legal obligations
Consent: Processing based on your consent, which you can withdraw at any time

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. These measures include:

Encryption of sensitive data
Secure user authentication procedures
Regular security assessments and testing
Limited access to personal information
Continuous monitoring for potential vulnerabilities

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

7. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Access: Request access to your personal data
Correction: Request correction of your personal data
Erasure: Request erasure of your personal data
Restriction: Request restriction of processing your personal data
Portability: Request transfer of your personal data
Objection: Object to processing of your personal data
Withdraw Consent: Withdraw consent where we rely on consent to process your personal data

You can exercise these rights by contacting us using the details provided in the "Contact Us" section below. These rights may be limited in some circumstances by local law requirements.

8. International Transfers

We may transfer your personal data to countries outside your country of residence, including to countries that may not provide the same level of data protection as your home country. We ensure appropriate safeguards are in place to protect your personal data in these cases.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By email: privacy@poomat.com
By visiting our contact page

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.