PoomAt

1. Platform Usage and Acceptance

By accessing and using PoomAt's platform, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and PoomAt, governing your use of our platform and services.

Important Notice: Please read these terms carefully before using our platform. If you do not agree with any part of these terms, you must not use our services.

2. Marketplace Model & Roles

PoomAt is a marketplace that connects clients with independent service providers ("helpers"). We do not perform services ourselves. When a client engages a helper, the contract for services is between the client and the helper. PoomAt is not a party to that contract.

Clients: individuals or organizations seeking services through the platform.
Helpers: independent contractors or business entities who offer and perform services.
PoomAt: provides the platform, tools, and payment infrastructure.

3. User Obligations and Conduct

3.1 Account Responsibilities

Provide accurate, current information and keep it updated
Protect account credentials; you are responsible for activity under your account
Notify us immediately of suspected unauthorized access
Use the platform only for lawful purposes

3.2 Prohibited Activities

Fraud, misrepresentation, or posting illegal services
Harassment, discrimination, or abusive conduct
Violations of applicable laws or third-party rights
Interference with platform operations or security
Unauthorized scraping or data extraction

4. Helper Eligibility, Verification, and Approval

Helpers must be at least 18 years old and legally able to work where services are performed.
Helper approval is gated on completion of identity verification and, if requested by an admin, a safety screening/background check.
Identity verification and safety screening are performed by vetted third-party providers. We receive status results, not your full documents.
We may request professional certifications or insurance where applicable to specific services.
We may revoke or suspend approval if verification fails, expires, or concerns arise about safety, fraud, or policy violations.

5. Service Quality and Standards

5.1 Helper Standards

Maintain required licenses and certifications
Provide services professionally and competently
Adhere to safety and quality standards
Maintain appropriate insurance coverage
Follow platform policies and guidelines

5.2 Client Responsibilities

Provide accurate service requirements
Ensure safe work environment
Communicate professionally with helpers
Pay for services as agreed
Provide honest and fair feedback

6. Intellectual Property

All platform content, features, and functionality are owned by PoomAt and protected by international copyright, trademark, and other intellectual property laws.

Platform content may not be copied or distributed
User-generated content remains user property
Limited license granted for platform use
Trademark and brand protection

6.1 User Content License

By posting content (e.g., service descriptions, photos, reviews) on PoomAt, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the service and PoomAt’s business (including for marketing and promotion).

7. Payments, Payouts, and Fees

Payments are processed by a secure third-party payment provider. PoomAt does not store full card numbers. By using the platform, you authorize charges and agree to applicable fees.

7.1 Client Payments

Clients are charged when a booking is confirmed or as otherwise presented at checkout.
Some bookings may require a hold or pre-authorization; final charges occur upon completion or as disclosed.

7.2 Helper Payouts

Payouts to helpers occur after service completion and any applicable review/hold period.
Helpers are responsible for taxes and reporting income as required by law.

7.3 Platform & Processing Fees

Platform and payment processing fees apply and are disclosed prior to payment.
Fees are non-refundable unless required by law or explicitly stated otherwise.

7.4 Taxes

Helpers are responsible for determining and fulfilling their obligations under applicable laws to report, collect, remit, or include in their price any applicable VAT or other indirect sales taxes, occupancy tax, tourist or other visitor taxes or income taxes ("Taxes").
Where required by applicable law (e.g., Marketplace Facilitator laws in Canada), PoomAt may collect and remit taxes on behalf of helpers. In such cases, helpers will be informed of the amount collected.

8. Liability and Disclaimers

Limitation of Liability: The platform operator is not liable for:

Quality of third-party services
User disputes or conflicts
Indirect or consequential damages
Service interruptions or technical issues

Our platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the platform will be uninterrupted, secure, or error-free.

9. Dispute Resolution

All disputes shall be resolved through:

Platform mediation process
Binding arbitration if necessary
Applicable Canadian law
Jurisdiction of Canadian courts

10. Termination

PoomAt reserves the right to:

Suspend or terminate accounts
Modify or discontinue services
Remove content or information
Block access to the platform

Termination may occur for violations of these Terms, illegal activities, or at our discretion. Upon termination, your right to use the platform will immediately cease.

11. Indemnification

You agree to indemnify, defend, and hold harmless PoomAt and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with:

Your access to or use of the platform
Your violation of these Terms
Your violation of any third-party right
Your conduct in connection with the platform

12. Changes to Terms

We may update our Terms of Service from time to time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date.

Terms Updates: These terms are effective as of September 16, 2025 and may be updated periodically. Continued use of the platform after changes constitutes acceptance of modified terms.

13. Canada-wide and Quebec-specific Terms

13.1 Governing Law & Jurisdiction (Canada)

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the courts located in Toronto, Ontario, unless mandatory laws of your province or territory (such as Quebec) require otherwise.

13.2 Quebec Consumers

Where you reside in Quebec or services occur in Quebec, these Terms are governed by the laws of Quebec and the laws of Canada applicable therein.
To the extent required by Quebec’s Consumer Protection Act, limitations of liability, warranty disclaimers, arbitration or class action waivers in these Terms do not limit your non-waivable rights.
A French version of these Terms is available upon request. If a French version is provided, it will prevail in case of discrepancy for Quebec consumers.
Distance contract rules and specific cancellation/return rights under Quebec law may apply to certain transactions; we comply with such mandatory rules.

Contact Us

If you have any questions about these Terms of Service, you can contact us:

By email: support@poomat.com
By visiting our contact page